Appeals and Complaints
Appeal Against a Rejection
If you wish to ask the Editor or Editorial Board to reconsider a rejection of a manuscript, you should, in the first instance, contact the Editor through the instructions on the journal website. These are considered appeals, which, by policy, must take second place to the normal workload. In practice, this means that decisions on appeals often take several weeks. Only one appeal is permitted for each manuscript. Final decisions on appeals will be made by the Editorial Board Member handling the paper or the Editor.
Authors who wish to appeal an editorial decision should submit a formal letter of appeal to the journal by contacting the journal editorial office. Include the manuscript tracking number in the email subject line and the appeal letter.
Complaints about our processes or about publication ethics will in the first instance be handled by the Editor responsible for the journal. If the Editor is the subject of the complaint, please approach the editorial and publishing management team via email For complaints about processes
, such as time taken for review, the Editor will review and respond to the complainant's concerns. This feedback will be provided to relevant stakeholders to guide improvements to processes and procedures. For complaints about publication ethics or scientific content
, the Editor will follow guidelines published by the Committee on Publication Ethics
. The Editor may request advice from the Springer Nature Research Integrity Group on difficult or complicated cases. The Editor then decides on a course of action and provides feedback to the complainant.
If the complainant remains dissatisfied with the handling of their complaint, it will be escalated to the journal's editorial and publishing management team for investigation. If no publishing contact is identified send the query to BAP official email